FAQs
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch with 24 hours.
Our Most Frequently Asked Questions
Your Questions Answered...
How Can I Contact Customer Support?
Please contact sales@blakeandraeco.com with all customer related issues. We are here to help!
What Is Your Sizing Like?
We are both a mom of two so we know how incredibly fast kids grow. Therefore we wanted to ensure sizing would last longer than your average pajama. Please take a look at each sizing on our size chart to ensure the perfect fit!
Where is Your Manufacturer?
All product designs at Blake + Rae originate in sunny Sarasota, Florida and are brought to life in China. All of our products are OEKO-TEX Certified. We only use custom milled bamboo therefore our products are free of any harsh chemicals and are not treated with flame retardants. Our jams are to be worn snug fitting and follow all CPSC guidelines.
Shipping and Returns Common Questions
Blake + Rae offers FREE Shipping on all U.S orders over $75. $5 flat rate shipping on U.S. orders under $75. Orders $125 USD+ ship free to Canada. Exact calculated shipping otherwise. Returns We strive for customer satisfaction but we understand that not every purchase could be the perfect match. We allow returns within 30 days. Returned items must be in original packaging, unwashed and unused with original tags in order to be eligible for a full refund. We also offer store credit for an exchange. Returns are processed within 7-10 business days from reception to Blake + Rae. Defective Items We understand accidents can happen. Our products are hand sewn. Therefore, damaged or defective items may be returned by contacting customer care within 5 DAYS of delivery (sales@blakeandraeco.com). If we are not notified within 5 days of delivery, it will no longer qualify for a return or possible replacement. You must include a photo of the damage/defect with your email. A shipping label will be provided to you to return defective items to our warehouse, and a full refund or replacement will be provided to you upon receipt of the defective item. *ALL sale items are final sale.
Use tabs to highlight unique features, sizing information, or other sales information.
Use tabs to highlight unique features, sizing information, or other sales information.
Use tabs to highlight unique features, sizing information, or other sales information.
Use tabs to highlight unique features, sizing information, or other sales information.
Use tabs to highlight unique features, sizing information, or other sales information.